Quantcast tag

Your Customers Can Now Take Advantage of Our Partnership with Samsung Pay

Synchrony Financial has announced that we are one of the first issuers to offer our private label credit cardholders the ability to add our cards to the new Samsung Pay mobile payment service. If customers have a Samsung phone with Samsung Pay, it works virtually anywhere you can swipe your cards.

The service leverages Magnetic Secure Transmission (MST) technology, which replicates a card swipe and is compatible with existing payment terminals that accept magnetic card swipes. Samsung Pay makes secure mobile payments more accessible for merchants without requiring a point of sale device upgrade. This allows you and your customers to enjoy the benefits that our cards offer as well as the secure, convenient mobile payment functionality customers desire. Samsung Pay is currently compatible with some of our private label credit cards available on this website, which provide financing across a range of industries, such as: automotive; electronics; health, wellness and beauty; home furnishings; and sporting goods.

The Samsung Pay app is locked by fingerprint or PIN, making it immediately more secure than a traditional wallet. All Synchrony Bank private label credit card accounts in Samsung Pay are device-specific (meaning a card can only be added to and used by one phone) and domain-restricted (meaning they only work in the merchant’s store), providing additional security.

For questions about this service and how to use it, see frequently asked questions below. Or visit www.samsung.com/pay .

Also see the information we have shared with cardholders.

Frequently Asked Questions About Samsung Pay

  • What is Samsung Pay?

    Samsung Pay is a secure and easy-to-use mobile payment service which can be used to make purchases nearly everywhere that a card can be swiped. It leverages a new proprietary technology called Magnetic Secure Transmission (MST) to make mobile payments more accessible to both merchants and consumers.

  • Which devices will support Samsung Pay?

    Please visit www.samsung.com/pay for a full list of supported devices.

  • How does Samsung Pay work?

    Samsung Pay is a secure and easy-to-use mobile payment service which can be used to make purchases nearly everywhere that a card can be swiped. It leverages a new proprietary technology called Magnetic Secure Transmission (MST) to make mobile payments more accessible to both merchants and consumers.

  • Which cards can I register to Samsung Pay?

    Samsung Pay is compatible with select Synchrony Financial cards in the following industries:
    Auto parts and services
    Electronics and Appliances
    Glasses and eye care
    Health, wellness and beauty
    Home furnishings
    Sporting goods

  • Why should I use Samsung Pay instead of my plastic cards?

    Samsung Pay offers a simple and convenient payment experience that is quicker than searching through your wallet or purse. Additionally, Samsung Pay adds a level of security to your payment information that physical cards don’t have.

  • How do I add my card to Samsung Pay?

    From a supported Samsung device, launch the Samsung Pay app and "Add Card". For full instructions, please visit www.samsung.com/pay and launch the FAQs.

  • The card image I see in Samsung Pay does not match my physical card. Is there an issue with my card?

    No. The card displayed in Samsung Pay may not always exactly match the physical card. The key points to look for are:
    1. The Card Issuer is Synchrony Bank
    2. The last four digits of the physical card.

  • How do I make in-store purchases with Samsung Pay?

    First, initiate Samsung Pay by either swiping-up from the home button or opening the Samsung Pay app from the home screen. Next, select the card you want to pay with. Then, verify your fingerprint and touch your phone to either card reader or NFC reader to complete the transaction. Alternatively, you can enter a 4-digit Samsung Pay PIN instead of your fingerprint.

  • Can Samsung Pay make online or in-app purchases?

    Not currently. Samsung Pay is focused on enabling simple and secure in-store payments. Online and in-app purchases will be considered for future releases of Samsung Pay.

  • How do I return a purchase if I used Samsung Pay to make the purchase?

    All purchases made with Samsung Pay can be returned according to the store’s policies. If you return an item paid for with Samsung Pay, the store may require you to tap your phone onto either the card reader or the NFC reader to complete the return.

  • Can I continue to use my physical payment card if I disable Samsung Pay or remove the digital equivalent on Samsung Pay?

    Yes. When you disable Samsung Pay or remove a registered card, you are only suspending the token that has been assigned to your device for that card. If you wish to suspend you physical card, please contact Synchrony Bank for assistance.

  • How many cards can I register into Samsung Pay?

    You can register up to 10 payment cards in Samsung Pay.

  • How secure is Samsung Pay?

    Samsung Pay uses Tokenization, a Secure Environment, and Samsung KNOX to secure your payment information. Additionally, either your fingerprint or 4-digit PIN is required to authorize in-store purchases.

  • What is Tokenization?

    Tokenization is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device-specific ‘Token’ which acts as a surrogate value. In mobile payments, Tokens are used to protect your payment information and to reduce the security risks inherent to plastic cards.

  • Does Samsung Pay store my personal/payment information on a server or my device?

    No. Samsung does not store your personal/payment information on a Samsung server or the device. Samsung Pay does not change the way your payment information is stored or handled when you make purchases. Your payment information will continue to be managed by Synchrony Bank. Only a device-specific Token, which is used to replace your sensitive payment information, is stored on the device.

  • What should I do if my device is lost or stolen?

    If your device is lost or stolen, you can use Samsung's 'Find My Mobile' service to remotely disable Samsung Pay or to remove all the payment cards registered onto your device. Please visit https://findmymobile.samsung.com for further information.

  • Does Samsung Pay have access to my bank accounts?

    No. Samsung Pay does not have access to your bank accounts.

  • What is MST?

    MST (Magnetic Secure Transmission) is a groundbreaking method of sending data using magnetic waves. MST replicates a card swipe by wirelessly transmitting magnetic waves from the supported Samsung device to a standard card reader. MST turns every card reader into a contactless payment receiver.

  • What is NFC?

    NFC (Near Field Communication) is a method of wirelessly transmitting data using radio waves. Samsung Pay uses NFC to wirelessly transmit payment data to payment terminals with NFC readers that have been activated for use.

  • What is the difference between MST and NFC technology?

    For Samsung Pay, either MST or NFC technology can be used to make secure, contactless transactions. The key difference is that approximately 90% of all merchants can accept MST, which makes Samsung Pay the most accepted mobile payment service on the market.

  • How does the customer pay with Samsung Pay?

    The customer can open the Samsung Pay application or simply swipe up on their lock screen. The customer will select the card they want to use and will be asked for a PIN or fingerprint. If the customer chooses an eligible card issued by Synchrony Financial, process it using the applicable terminal. The device will begin transmitting payment information when the customer holds it near the credit card reader. The POS/Terminal sees a Swiped (Card Present) Transaction and the transaction is approved. Promos and all other aspects of the purchase will take place as normal.

  • How close does the device have to be to the card reader for MST to work?

    The device must be placed within 5cm of the card reader in order for MST to work.

  • How are chargebacks handled?

    Transactions are recorded as swiped/card present and same charge back rules apply as with plastic transactions.

  • What if the transaction will not process?

    If the customer has their plastic, process the transaction by swiping the card. If not, perform an account lookup and process the transaction.


    For more information about Samsung Pay, please visit www.samsung.com/pay


    1Fourth Annual Major Purchase Consumer Study, June 2015